Volkswagen Pasadena staff have again been professional, kind, helpful and completed good work in a timely manner.
Clare reported the issues identified by the technician, patiently discussed and explained each issue, responding to my questions, I was able to make a decision peacefully. Further, the discussion helped me identify a plan for a few of the issues identified by the technician, but for which the costs are much larger than I can afford in one month. So I expect to return in the next month or so for the next step in addressing issues and needs.
I know I have a choice, and so far (10 years) I've continued to feel that Volkswagen Pasadena is trustworthy for maintenance and repair. I know that there are other VW dealerships nearby (not just Alhambra, owned by the same people, but other cities within 20 minutes), and I know that there are _many_ independent shops here in Pasadena that focus on VW/Audi--with the independent shops, I would enjoy lower costs as well. With 2 previous cars (these were not VW), I left the respective dealer service agency because their behavior raised serious questions and disturbed me. So for now, I've seen consistently good work by the service writers and the technicians at VW Pasadena, found them patient, kind, cordial and trustworthy, and am glad that VW Pasadena is also convenient.
Clare S. has handled a number of service visits now for my car, her work is professional, clear, and good-natured. There are other writers who have been with VW Pasadena for at least a few years, they've done good work as well. So it's assuring to know that alongside Clare's consistently good work, her colleagues also do appropriate and good work. My point: I'm glad that I'm not 'stuck' working with only one good service writer, having to 'avoid' others on the staff.
So on a positive note, I'm glad I remain a customer of VW Pasadena, knowing that I have a choice.