Vehicle inspection was thorough and revealed problems a less thorough service appointment would not have uncovered. Service team were also able to determine the source of suspected problems and took care of the issues. Some parts took longer than expected to arrive but it did not inconvenience me. Read More »

Matthew at the service department was great. He took care of my 2013 CC, arranged a ride into old town Pasadena for me while the work was being done, and got me water. The car and dealership are top notch. Read More »

I purchased a Volkswagen Sport CC. The personnel and the service was great. Everyone was very helpful and caring. Read More »

Clair was amazing. She took care of everything for me. She even gave me a back rub! Read More »

my daughter wanted a new car for college, and after walking the lot she fell in love with the Jetta. Leo and PK were outstanding in their assistance and patience! We were able to get a 2013 Jetta as "painless" as possible. We look forward to a long successful relationship with Pasadena Volkswagen. Read More »

Service Department is great, Tom Andrews was incredible. Your sales department did not follow through with me after contacting me so I bought a new car from another dealear Read More »

Volkswagen Pasadena staff have again been professional, kind, helpful and completed good work in a timely manner. Clare reported the issues identified by the technician, patiently discussed and explained each issue, responding to my questions, I was able to make a decision peacefully. Further, the discussion helped me identify a plan for a few of the issues identified by the technician, but for which the costs are much larger than I can afford in one month. So I expect to return in the next month or so for the next step in addressing issues and needs. I know I have a choice, and so far (10 years) I've continued to feel that Volkswagen Pasadena is trustworthy for maintenance and repair. I know that there are other VW dealerships nearby (not just Alhambra, owned by the same people, but other cities within 20 minutes), and I know that there are _many_ independent shops here in Pasadena that focus on VW/Audi--with the independent shops, I would enjoy lower costs as well. With 2 previous cars (these were not VW), I left the respective dealer service agency because their behavior raised serious questions and disturbed me. So for now, I've seen consistently good work by the service writers and the technicians at VW Pasadena, found them patient, kind, cordial and trustworthy, and am glad that VW Pasadena is also convenient. Clare S. has handled a number of service visits now for my car, her work is professional, clear, and good-natured. There are other writers who have been with VW Pasadena for at least a few years, they've done good work as well. So it's assuring to know that alongside Clare's consistently good work, her colleagues also do appropriate and good work. My point: I'm glad that I'm not 'stuck' working with only one good service writer, having to 'avoid' others on the staff. So on a positive note, I'm glad I remain a customer of VW Pasadena, knowing that I have a choice. --Mark Braden Read More »

Tom Andrews was exceptional I went in to get my 1st 10,000 mile service performed on a GLI and Tom made me feel very welcomed. I was greeted promptly and received a level of service that I would typically experience at other high end German dealerships. The work was performed promptly and I received my car within the same day even though I had them check into a metallic rattling noise. Tom, immediately called a service tech to ride with me so they can hear the noise that I was describing which was very unexpected. I definitely would take my car back to VW Pasadena to service my car Read More »

I had just bought the used car. Tom Andrews helped me learn the ins and outs of the car. Additionally, couldn't have asked for better results from the realignment. The only down side was the car wash, specs of either pollen or yellow bird poop still remained on the car. The local gas station gets me better results on the outside. Read More »

I brought in my 2010 TDI Jetta Sportwagon for 40K service yesterday. Matthew Bell helped me and he was wonderful. He kept me informed of all the services being provided, and took the time to answer my questions thoughtfully and thoroughly. He followed up on all the details, including getting my shuttle ride to and from the dealership. In addition, he went ahead and had the interior roof of my car cleaned b/c there had been old stains from a previous sunroof leak. I was amazed and greatly appreciative of this, to say the least. I had a very easy experience yesterday, with all the confidence that Matthew was looking out for my best interest, and for that I am grateful. See you at the 50K!! Thank you, Alex Read More »