TYPE:ServiceMODEL:Golf RYEAR:2024
Come here because it's been the best service I have ever had. And it is consistent. Clair is so helpful and the best.
Average Score (460 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
09-29-2025
Hi Ronald, Thank you for taking the time and completing our survey. i will be sure to pass along your kind words to Clair. Please let us know if you have any questions or concerns in the future.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
I need a visor replacement on the driver side. It has been repaired several times.
09-29-2025
Hello Mr. Allen. Thank you for your business and thank you for completing our survey. Please let us know if you have any questions or concerns in the future. Thank you again and we will continue to work hard to earn your business.
TYPE:SalesMODEL:TiguanYEAR:2025
Billy Ott, our sales person was outstanding, as always, this is our 4th vehicle we have purchased through him. Your finance department is great, we dealt with Dominic Barilla and he was outstanding. Courteous, Professional, aware of our time being spent there and just great.
TYPE:ServiceMODEL:TiguanYEAR:2020
Good welcome, good communication and accuracy on the job.
09-29-2025
Hi Lof, thank you for taking the time and completing our survey. please let us know if you have any questions or concerns in the future. Thank you again and we will continue to work hard to earn your business.
TYPE:SalesMODEL:ID.4YEAR:2025
Service was great, friendly, prompt, no BS sales pitch. Geno and team were very helpful through the process.
TYPE:ServiceMODEL:TaosYEAR:2023
Everyone was as friendly as VW markets itself to be. Thank you.
TYPE:ServiceMODEL:TiguanYEAR:2018
Service advisors and technicians are pleasant and thorough in explaining the needed repairs.
09-26-2025
Hi Arlette, Thank you for your buisenss and thank you for taking the time and completing our survey. We apprecaite the kind words and i will be sure to pass them along to Ron. Please let us know if you have any questions or concerns in the future. Thank you again and please do not hesitate to reach out should you need anything at all.
TYPE:SalesMODEL:ID. BuzzYEAR:2025
The team over at Volkswagen Pasadena is amazing. From service, to sales, to the managers. Dominic being one of the newer finance managers is absolutely amazing. Andrew the other finance manager, helped us twice. Easy and fast, no pushing with extras. Billy in sales helps us each and every time. His humor and passion for selling cars and getting you the best deal is amazing to see in the automotive industry. Billy is our go to for any sales questions and is always quick to respond! He even came in for us on his day off for us to take delivery of our new ID.BUZZ! Amazing customer care. Everyone at Volkswagen Pasadena deserves some appreciation.
TYPE:ServiceMODEL:PassatYEAR:2022
Very bad customer service. They want to charge me 5500 $ for having carbon build up on head cylinder . I been authorized loyal costumer for vw but recently I was very disappointed . This is my 5 volkswagen passat in the past 7 years
09-23-2025
Mohssine, Thank you for taking the time and completing our survey. Please be on the look out for my call. I would like to go over your visit with you to hopefully explain why the carbon cleaning itself is not covered under warranty and hopefully come to a reasonable solution.
TYPE:SalesMODEL:ID. BuzzYEAR:2025