TYPE:ServiceMODEL:TaosYEAR:2023
Excellent service and always helpful and understanding
Average Score (438 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
09-22-2025
Hi Olwen, Thank you for taking the time and completing our survey. Please feel free and email me back or give us a call with any questions or concerns you may have.
TYPE:ServiceMODEL:ID.4YEAR:2023
no add ons was what made me choose this dealership! Liked our sales person (online guy and in person guy) Carson and Gino. Was disappointed that VW does not include the charger cable kit with the car. They put up with me taking a long time to commit to a choice and date to make the purchase.
09-22-2025
Hi Melinda, Thank you for the kind review. I am happy to read Gino and Carson were able to help you make the right choice. Please feel free and email us back or call with any questions or concerns that may come up.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:SalesMODEL:Golf RYEAR:2025
Good salesman and quick process.
TYPE:ServiceMODEL:ID.4YEAR:2023
The service advisor was great and made sure everything was addressed
09-22-2025
Hi Matthew, Thank you for taking the time and completing our survey. I will be sure to pass along your kind words to the advisor that helped you. Please don't hesitate to reach out should you need anything at all. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:ID.4YEAR:2023
I purchased my car from VW in Cerritos. I took my car to them because of a noise I was hearing. Their service department were not able to properly diagnose the problem; in fact, their service manager shared the noise was coming from my breaks. My SUV, however, didn't need breaks I was frustrated. I took the car to Pasadena and my problem was properly diagnosed and repaired. I have decided to switch my SUV as well as my wife's and son's to your dealership. I don't easily give out a rating of perfection, but your dealership deserves a standing ovation. I want to thank you for your help and professionalism.
09-22-2025
Hi Gustavo, Thank you for the kind words. We appreciate your business and look forward to serving you in the future. Please let us know if you ever have any questions or concerns regarding any of your Volkswagens.
TYPE:ServiceMODEL:JettaYEAR:2025
Absolutely!
09-22-2025
Hi Cecilia, Thank you for taking the time and completing our survey. Please let us know if you have any questions or concerns regarding your Jetta or visit. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:TiguanYEAR:2024
Wendy my service advisor was courteous and helpful.
09-22-2025
Hi Charles, Thank you for taking the time and completing our survey. I will be sure to pass along your kind words to Wendy. Please let us know if you need anything in the future.
TYPE:ServiceMODEL:TiguanYEAR:2020
Great service from the team as soon as I arrived. Kingsun was a great advisor to work with and keep me updated during the process.
09-20-2025
Hi Andrew, Thank you for taking the time and completing our survey. I will pass along your kind words to Kingsun, Please feel free and email us back or give us a call with any questions or concerns you may encounter. Thank you again.
TYPE:ServiceMODEL:TiguanYEAR:2020
Customer Service by ALL is impecable
09-20-2025
Hi Roatche, Thank you for taking the time and completing our survey. I am pleased to read that the customer service you received was impeccable. Please let us know if you have any questions or concerns in the future. Thank you again and we will continue to work hard to earn your business.