TYPE:ServiceMODEL:ID.4YEAR:2022
Usually VW Pasadena is pretty thorough about the work. However, it wasn’t not the case this time and I was missing two caps for tire valves.
Average Score (438 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
09-19-2025
Hi Ken, Thank you for completing our survey. I apologize for the missing valve stem caps. Please let us know when you have some time and we can get you some free replacements.
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2024
We did the software update and I still can not link my or my wife’s phone to the system through blue tooth , I still have to use the cable . When I went inside to tell the employees about it , the employee there was not helpful at all and showed Zero care. Said that I should take an app and come another day !!
09-19-2025
Hi Celine, Thank you for taking the time and completing our survey. I apologize for the poor interaction you had during your last visit. This is not how we do business and i wanted to apologize first and foremost. We would love another opportunity to take a look at your ID4 and see if we can rectify the problem. Please let us know what day would work best and we can work around your schedule. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:JettaYEAR:2020
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2021
VW Pasadena has always provided excellent service, but this time, if I could give a 10-star rating, I would! I want to give a shout-out to Wendy Duong, who did the intake and supervised the repair from beginning to end. She responded to my request for a "rush" job due to my plans to use the car on the weekend and made sure the repair was finished on time, even with an overnight shipping of parts! Wendy also gave the car a routine safety check and saw that I needed a new battery (still running on original one); they topped up all fluids Thank you, Wendy and VW team!
09-15-2025
Hi Suzi, Thank you for taking the time and completing our survey. I am happy to read your kind words regarding Wendy's service and will be sure to relay them to her. Please don't hesitate to reach out if you need anything in the future. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:TiguanYEAR:2023
Great and efficient service. Keeps customer informed regarding repairs to my vehicle. Great follow-up by service technician.
09-15-2025
Hi Theodore, Thank you for taking the time and completing our survey. I am happy to read the advisor kept you informed and the service technician provided you a thorough follow up. Please let us know if you have any questions or concerns in the future.
TYPE:ServiceMODEL:ID.4YEAR:2023
Advisor was expedient and thorough.
09-15-2025
Hi Neal, Thank you for taking the time and completing our survey. Please let us know if you have any questions or concerns in the future. I am happy to read your service advisor was expedient and thorough during your visit.
TYPE:ServiceMODEL:AtlasYEAR:2019
Greeted warmly and clearly communicated with throughout the process. The one-way ride is super helpful as well.
09-15-2025
Hi Gavin, Thank you for taking the time and completing our survey. I am happy to read you were greeted warmly upon arrival. Please let us know if you have any questions or concerns in the future.