TYPE:ServiceMODEL:Jetta GLIYEAR:2019
Ron is always super helpful and great to work with!
Average Score (453 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
08-23-2025
Hi Sandra, Thank you for taking the time and completing our survey. I will be sure to let Ron know about your kind words. Please don't hesitate to reach out with any questions or concerns.
TYPE:ServiceMODEL:PassatYEAR:2018
Clair is SOOOOO wonderful and really made this as easy as possible.
08-23-2025
Hi Scott, Thank you for taking the time and completing our survey. I will be sure to pass along your kind words to Clair. Please let us know if you have any questions or concerns in the future.
TYPE:ServiceMODEL:ID.4YEAR:2023
Wendy was super helpful and was responsive when I reached out with questions. Drop off & pick up was easy & convenient
08-22-2025
Hi Tommy, Thank you for taking the time and completing our survey. Also thank you for the feedback, regarding the APP. i will be sure to pass along your feedback and hopefully improve on it to make it a smoother appointment process. Thank you again and we will continue to work hard to earn your business.
TYPE:SalesMODEL:ID. BuzzYEAR:2025
Excellent sales experience. Beyond excellent delivery experience
TYPE:ServiceMODEL:JettaYEAR:2025
The service department went above and beyond to resolve my engine check light issue. When other locations advised me that I would need to leave my car during the week , your service department took care of the issue quickly on a Saturday.
08-21-2025
Hi Gregory, Thank you for taking the time and completing our survey. I am happy to read that our service department was able to get your issue resolved even on a Saturday. Please let us know if you have any questions or concerns. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:TaosYEAR:2023
Service was fast and easy, always a pleasure in VW Pasadena.
08-21-2025
Hi Paola, Thank you for taking the time and completing our survey. I will be sure o pass along the kinds words to the entire staff. Please let us know if you have any questions or concerns .
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
This is the best customer service experience I have ever had. I took my car to a different dealership previously and this experience was top notch, EVERYONE I encountered was so professional and personable and willing to acommodate!
08-21-2025
Hi Gina, Thank you for taking the time and completing our survey. We appreciate the kind words about our staff. Please let us know if you have any questions or concerns in the future. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Was told my car would be out shortly and I still waited more than 1 hours. It was very upsetting.
08-21-2025
Hi Eugene, thank you for taking the time and completing our survey. I apologize it took extra time to get your car out. We will work on improving our processes to speed up repairs in the future. Please let us know if you have any questions.
TYPE:ServiceMODEL:JettaYEAR:2018
oil change
08-19-2025
HI Tamir, Thank you for taking the time and completing our survey. I appreciate your feedback and will work on implementing some new processes to hopefully improve turn around time on simple services. Please let us know if you have any questions or concerns. Thank you again and we will continue to work hard to earn your business.,
TYPE:ServiceMODEL:JettaYEAR:2023