TYPE:ServiceMODEL:TiguanYEAR:2023
Andrew was very helpful
Average Score (453 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
11-26-2024
Hi Denise, Thank you for taking the time and completing our email. I appreciate the kind words about Andrew. I will be sure to pass along your kind words to him. Please do not hesitate to reach out to him should you need anything. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2023
Overall good experience. The one thing that has been an on going problem has not been resolved and it was not noted on the paper work .
11-25-2024
Hi Bruce, Thank you for taking the time and completing our survey. I believe the issue your referring to is the door lock mechanism. There is a recall campaign that will be coming out in early January that should address the issue. Volkswagen will mail out a notification when available and we can complete it at that time. Please let us know if you have any questions or concerns and we look forward to getting that issue resolved. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:TaosYEAR:2022
Always is able to accommodate me.
11-22-2024
Hi Lucia, Thank you for taking the time and completing our survey. We appreciate the kind words about the staff and I will be sure to pass them along to everyone. Please let us know if you have any questions or concerns. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:TiguanYEAR:2019
Tom was a good service rep. Good communication.
11-19-2024
Hi Brian, Thank you for taking the time and completing our survey. I am happy to read Tom did a great job on your visit. I will be sure to pass along your kind words. Please let us know if you need anything in the future. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:TiguanYEAR:2022
I picked the highest rating because everything went smoothly Thank you!
11-19-2024
Hi Anne, thank you for taking the time and completing our survey. I appreciate the kind words regarding your visit. We look forward to completing our renovation project and celebrating our grand opening with our customers. Please let us know if you have any questions or concerns about your visit or vehicle.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The service crew is very attentive and helpful .
11-19-2024
Hi Jack, Thank you for taking the time and completing our survey. I appreciate the kind words about our service department. We work hard to try and make every customer feel that there concerns were heard and try to help as much as possible. Please let us know if you have any questions or concerns.
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:JettaYEAR:2023