TYPE:ServiceMODEL:ID.4YEAR:2023
Great service, very communicative!
Average Score (453 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
11-18-2024
Hi Jason, Thank you for taking the time and completing our survey. I am happy to read your service visit was quick easy and had good communication throughout. Please let me know if you have any other questions or concerns.
TYPE:SalesMODEL:TaosYEAR:2024
Love your idea of not doing mark ups on vehicles. I will definitely go back if I need a car and will be recommending you to friends and family.
TYPE:ServiceMODEL:JettaYEAR:2023
No wifi in waiting area.
11-18-2024
Hi Khin, Thank you for taking the time and completing our survey. I am happy to read the staff was able to get your carnet/phone pairing back up and running. Please let us know if you need anything in the future and do not hesitate to ask. Thank you again.
TYPE:ServiceMODEL:ID.4YEAR:2023
Easy and they are courteous.
11-16-2024
Hi Josh, Thank you for taking the time and completing our survey. We appreciate the kind words of the ease and courteousness of our staff. Please let us know if you have any questions or concerns. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:TiguanYEAR:2021
I bought 2 vehicles from you guys. And one of them has a problem ever since I've bought the car. I was told that I didn't have to pay for 1st time. Service end up being a whole different story had to get management involved. Did not like the customer service or what? I was told you guys say one thing, but do another. You should always always give the customer what they want. Especially if you're in the wrong need to start having better customer service and say things that they're gonna do not too happy with v.W right now.
11-16-2024
Hi Tina, Thank you for taking the time and completing our survey. I would like to apologize for the miscommunication when purchasing your vehicle. We do offer a free oil change when purchasing a certified used car. The 40,000 mile maintenance is more than just an oil change. It includes an engine air filter, pollen filter, tire rotation, along with a diagnosis of the vehicle. With that being said I do see we did cover the cost of the service for you on this visit. Please let us know if you have any questions or concerns. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:SalesMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Brought the car in 3 times because the brakes are making awful noises throughout the day. And they keep telling me it’s normal and nothing is wrong with the car. There’s also a squeaky noise coming from the bottom
11-11-2024
Hi Leilani, Thank you for taking the time and completing our survey. I am going to reach out to you and discuss the issue with your brakes and hopefully come to a reasonable solution. Please keep an eye out for my call. Thank you!
TYPE:ServiceMODEL:TiguanYEAR:2018
The first person at the dealership did not greet us and was rather rude. The actually service was fine except for the fact that our washer fluid was not topped up. The following week we got an alert from the car about it. Claire, the VW rep, was very friendly and accommodating and we liked communicating with her.
11-11-2024
Hello Sonia, Thank you for taking the time and completing our survey. I am happy to read Clair was helpful and accommodating during your visit. I do apologize for you having to return to top off the windshield washer fluid. I will be sure to let the technician know he needs to pay better attention to the details to prevent this from happening again. Thank you again and we will continue to work hard to earn your business.