TYPE:ServiceMODEL:TiguanYEAR:2019
Average Score (453 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:TaosYEAR:2024
TYPE:SalesMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2018
TYPE:ServiceMODEL:JettaYEAR:2019
Kingsun was a fantastic service rep. Always enjoy seeing Claire and Wendy, too!
11-05-2024
Hello Ann, Thank you for taking the time and completing our survey. I am happy to read Kingsun and the rest of the staff are always great to work with. Please let us know if you need anything in the future. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:AtlasYEAR:2018
TYPE:ServiceMODEL:Golf SportWagenYEAR:2018
I recently had my car in for the 70K service. At that time the technician said the battery was fine, no problems. A month later the battery is dead and I need a new one. How can the life of a battery change that quickly? I'm wondering if the technician checked the battery at all.
11-04-2024
Hi John, Thank you for taking the time and completing our survey. I apologize for the inconvenience of having to return to replace your battery. I was able to pull up your service visit at the 70,000 mile marker and I did see a battery test slip stating the battery was still good. We do see batteries fail sometimes rather quickly and when we test they give us a pass or fail. Please let me us know if you have any questions or concerns. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:ID.4YEAR:2023
Love the service team!
11-04-2024
Hello Arrowyn, Thank you for taking the time and completing our survey. I am glad to read that we are able to provide you with great service. Please let us know if you need anything in the future.