TYPE:ServiceMODEL:ID.4YEAR:2023
Average Score (453 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The dealership and the crew have always been accommodating to the servicing needs of my vehicle.
10-17-2024
Hi Karin, Thank you for taking the survey. I apologize that you are having such a hard time with VW of America. We as a dealership are here to help you in any way we can. Please let us know if you need anything in the future.
TYPE:ServiceMODEL:ID.4YEAR:2022
TYPE:SalesMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:e-GolfYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2020
The customer service person that helped us, Tom, is great. Returns phone calls, explains everything, gets the car done when promised. I'd buy another VW (this is our 8th) just because of the terrific customer service in your service department
10-07-2024
Hi Tracy, Thank you for taking the time and completing our survey. I am happy to read the kind comments about Tom. Please do not hesitate to reach out if you should ever need anything. I will bring up your recommendations regarding extending the warranty during our next Volkswagen Service council. I do know that the warranties that currently exist with our vehicles are in line with other manufacture industry standards. Please let us know if you need anything in the future. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:Jetta GLIYEAR:2019
Everybody was friendly.
10-05-2024
Hi Timothy, Thank you for taking the time and completing our survey. I am happy to read everyone was friendly and helpful on your visit. Please let us know if you need anything.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
VW Pasadena went all out to ensure that my experience this time was excellent. Tom went above and beyond. Thank you.
10-05-2024
Hi Jody, Thank you for taking the time and completing our survey. I am happy to see we have restored your confidence in us and look forward to helping you in the future with all your Volkswagen Needs. Please let us know if you need anything. Thank you again and we will continue to work hard to earn your business.