TYPE:ServiceMODEL:e-GolfYEAR:2019
The reason, Clair Servin's efficiency and competence.
Average Score (453 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
09-21-2024
Hi Steve, Thank you for taking the time and completing our survey. I will be sure to pass along the kind words to Clair. Please let us know if you need anything in the future and please do not hesitate to reach out.
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:PassatYEAR:2018
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Problem was not solved, this is the third time we are bringing the vehicle in for the same noise complaint.
09-17-2024
Hello Leilani, Thank you for taking the time and completing our survey. I apologize for the noise issue you are experiencing with your Atlas. Volkswagen is currently working on producing a brake pad that will eliminate the noise while braking. Please let us know if you have any other questions. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:ID.4YEAR:2023
No more regular car wash?
09-17-2024
Hello Ka Seng, Thank you for taking the time and completing our survey. We still do offer car washes but we recently underwent a renovation project to our wash area and car washes were down for about 2 weeks. If you did not receive a wash on your visit, please reach out and we will be happy to assist in getting that washed. Please let us know if you have any other questions or concerns. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:TiguanYEAR:2020
I brought in my car for an oil change, but also ended up doing the 40k miles service AND replacing brakes. While this was way more than I was planning to spend, Wendy helped give me information and answered all my questions. She was so nice and also sympathetic to the fact that I ended up getting more work done than anticipated. I’ve worked with her before and always have such a pleasant experience. Her customer service skills are exceptional! She always keeps me updated in my car’s progress and never makes me feel pressured to get additional work done. I appreciate the transparency. The mechanics that I came across when picking up my car were also very sweet and professional.
09-16-2024
Hi Veronica, I am pleased to read about your pleasant experience. Please let us know if you need anything in the future. Please do not hesitate to reach out to Wendy if you need anything.
TYPE:ServiceMODEL:TaosYEAR:2022
This rating is based on customer service provided by Wendy Duong. She was direct to the point and advised me on what needs to be done "today" and what could wait. She was also patient with me explaining me something twice or three times until I understood. Also, I never felt pressured to do services for something that I have never heard of.
09-16-2024
Hi Ana, thank you for your kind words about Wendy and I will be sure to pass them along to her. Please let us know if you need anything else in the future. We look forward to seeing you again at your next maintenance needs.
TYPE:ServiceMODEL:TiguanYEAR:2018
Ron was great. He took care of the best he could. However the technicians couldn’t find out what the problem was. I took it in 3 times within an 2 month period but all they could tell me was that it was misfiring.
09-16-2024
Hi Ray, Thank you for taking the time and completing the survey. I apologize for the time it took to complete your vehicle. I will reach out to you to discuss what the findings were and why it was a tricky diagnosis. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:TiguanYEAR:2022