TYPE:ServiceMODEL:ID.4YEAR:2023
Average Score (453 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
Very friendly and prompt customer service who also clearly communicated service details and cost.
08-04-2025
Hi Nicola, Thank you for taking the time and completing our survey. I will be sure to pass along your kind words to your service consultant. Please feel free to reach out and contact us with any questions or concerns you may have.
TYPE:ServiceMODEL:TiguanYEAR:2018
Outside of an oil change I always bring my car to this dealership to any fixes. The problem is always diagnosed and conveyed to me properly. My car always feels brand new after I bring it in.
08-04-2025
Hi Nathan, Thank you for taking the time and completing our survey. We love to read that we are able to diagnose and communicate your cars needs with you. Please don't hesitate to reach out should you need something. Thank you again and we will continue to work hard to earn your business.
TYPE:SalesMODEL:ID. BuzzYEAR:2025
Excellent customer service. Yvonne and Jorge were very knowledgeable about the ID. Buzz and were also transparent about the various options (purchase/finance/lease) and qualifying rebates/offers to enable me to take the car home
TYPE:ServiceMODEL:TiguanYEAR:2024
Super easy and communicative. Ride back home was great after drop off and the car was cleaned well.
08-04-2025
Hi Tal, Thank you for taking the time and completing our survey. I am happy to read the ride back home helped. Please let us know if you have any questions or concerns.
TYPE:ServiceMODEL:ID.4YEAR:2023
I love working with Wendy, everything is always so seamless and wonderful at VW Pasadena.
08-04-2025
Hi Josh, Thank you for taking the time and completing our survey. I am happy to read Wendy always makes your visits seamless. Please let us know if you need anything in the future.
TYPE:ServiceMODEL:TiguanYEAR:2021
My service rep Wendy D. always handles my needs with the greatest efficiency. Letting me know what to expect, and getting it done well.
08-04-2025
Hi Joseph, Thank you for taking the time and completing our survey. I will be sure to pass along your kind words to Wendy. Please let us know if you have any other questions or concerns regarding your visit.
TYPE:ServiceMODEL:TiguanYEAR:2024
My most recent experience with the Service Department was just outstanding. Nothing to complain; nothing to suggest that needs improvement.
08-04-2025
Hi Arnedo, thank you for taking the time and completing our survey. I appreciate the kind words about your visit. Please let us know if you have any questions or concerns regarding your visit.
TYPE:ServiceMODEL:TiguanYEAR:2024
The service was exceptional. I was truly impressed with how tech sent video of work on my vehicle. Then my car was washed!!! Very nice
08-04-2025
Hi Guidina, thank you for taking the time and completing our survey. I am happy to read you enjoyed the technician video. Please let us know if you have any questions about your visit.
TYPE:SalesMODEL:ID.4YEAR:2025
Knowledgeable staff. Friendly service.