TYPE:ServiceMODEL:AtlasYEAR:2018
The service process was simple and met my expectations.
Average Score (455 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
07-29-2025
Hi Beau, Thank you for taking the time and completing our survey. I am happy to read that the service process was simple and met your expectations. Please let us know if you have any questions or concerns in the future.
TYPE:ServiceMODEL:AtlasYEAR:2018
I have had problems with my starter , but no one bothered to check. I was told it was my battery, and now I have to pay $1300 to get it replaced. I wished I would have known about it when my car was under warranty, which is when the problem started. Thanks
TYPE:ServiceMODEL:ID.4YEAR:2023
My ID4 has been plagued with issues since we bought it. Now theres an issue with gps placing the car in random inaccurate locations and we are unable to start remote climate control. I've brought the car in multiple times for this issue but can only spare the car for a day at a time. VW allegedly wont respond to a request to fix the issue unless I leave my car for an indeterminate extended period of time and the service advisor is indicating that I cannot get a loaner car. Reddit indicates that the issue with the GPS is a common issue that can be resolved by replacing a faulty module (ICAS3) so I would have thought that VW would have addressed it by now.
07-29-2025
Hi Nancy, I am sorry for the troubles you have been having with your ID4. I spoke with your husband yesterday regarding your issues and i believe we have found a pathway to get your issues resolved. Thank you again for your patience with this issue and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:TaosYEAR:2023
great service
07-28-2025
Hi Edmund, Thank you for taking the time and completing our survey. Thank you for the kind words and please let us know if you need anything in the future. Thank you again .
TYPE:SalesMODEL:TaosYEAR:2025
I made a decision to purchase VW over other brand names due to curiosity and the price for value considering the current market-economic situation (U.S. tarrifs on import vehicles). I only chose V.W. Pasadena because its been in business for a long time... at the same location...which is a major factor in my decision. I want to do business with a local, stable, and long-standing community partner that will be available for any service I require. Its also close to where I reside in Eagle Rock. Although I walked away placing a larger deposit than expected (due to unsuspecting lack of credit history even if I have been paying bills for some time), the overall experience was straightforward and progressed as can be expected. Overall, I was in/out in a few hours after arrival and warmly greeted by Midori. Many thanks to Midori, John, and Dominic for making the experience a painless process. So far, I am satisfied with the Taos' offerings and performance at the price point.
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:SalesMODEL:ID.4YEAR:2025
Jorge was very patient and helpful, I went inside to learn more about the ID4 and drove out with one!!!!
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2019
My check- in was smooth and professional. My vehicle was ready sooner than expected.
07-25-2025
Hi Malcolm, Thank you for taking the time to complete our survey. We truly appreciate your continued support and understand that you have many choices. Your loyalty means a great deal to us, and we remain committed to providing the highest level of service to earn your business every day. Please don't hesitate to reach out if there's anything we can assist you with in the future..
TYPE:ServiceMODEL:Golf RYEAR:2023
Clair Servin is always very professional and good at communicating.
07-25-2025
Hi Soren, Thank you for taking the time and completing our survey. I will be sure to pass along your kind words to Clair. Please let us know if you need anything in the future. Thank you again and we will continue to work hard to earn your business.