TYPE:ServiceMODEL:ID.4YEAR:2021
Average Score (455 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
Everything went smoothly—setting the appointment, dropping off the vehicle, communication from Service Advisor Tom, picking up the vehicle.
07-22-2025
Hi Wendell, Thank you for taking the time and filling out the survey. I will pass along your kind words to Tom. Please let us know if you have any questions regarding your ID4. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:TaosYEAR:2024
I found the person who checked me in was very nice & informative. He took his time answering my questions & concerns.
07-22-2025
Hi Lisa, Thank you for taking the time and completing our survey. I will be sure to pass along your kind words to Kingsun, your service consultant. Please let us know if you have any questions or concerns in the future. Thank you again and we will continue to work hard to earn your business.
TYPE:ServiceMODEL:PassatYEAR:2018
Love the courtesy uber ride. Service was top notch. Keep it up
07-21-2025
Augusto, Thank you for taking the time and completing our survey. We are working to hopefully improve our wait times in the future. I will be sure to pass along your kind words to the rest of the service team. Please let us know if you need anything at all.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:JettaYEAR:2021
Excellent Service.
07-21-2025
Hi Edmund, Thank you for taking the time and completing our survey. We appreciate the kind words and i will be sure to pass them along to the team. Please let us know if you need anything in the future.
TYPE:ServiceMODEL:TaosYEAR:2022
VW had my car for the whole day. I wish VW had loaner cars like Covina Wv had. My wife had to pick me up & drop me off. Each way was an hour drive.
07-21-2025
Hi Greg, Thank you for taking the time and completing our survey. We are working on improving our alternate transportation policy and are looking to adding a small fleet of low cost rental vehicles for customers to use while vehicles are being serviced. We will continue to work hard to improve our processes and systems to better serve you in the future.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2022
Am appreciative of the parts staff that was able to secure the needed part on short notice
07-15-2025
Hi Charles, Thank you for taking the time and completing our survey. I am happy to read parts was able to obtain a part needed on short notice. We work hard to try and return every vehicle to there owners the same day. Please let us know if you have any questions or concerns. Thank you again and we will continue to work hard to earn your business.